The maintenance contract:
- Includes support from your local certified VAR or partner
- Covers hardware, software, and firmware updates (both minor and major releases)
- Must be purchased within 90 days of the initial purchase
- Starts on the product purchase date
- Is mandatory for Celiveo installed on MFPs and is strongly recommended for Celiveo installed on printers.
You can buy support packs that vary in duration from 1 to 5 years.
- 1-year support pack = 18% of solution price
- 2-year support pack = 33% of solution price
- 3-year support pack = 45% of solution price
- 4-year support pack = 56.5% of solution price
- 5-year support pack = 68% of solution price