Sales FAQ
A support issue is initially treated by Level 0 Support. If the issue turns out to be too complex for Level 0, it is passed on to Level 1 Support who will ...
Tue, 7 Dec, 2021 at 4:58 PM
Printers can operate under Celiveo or SecureJet Express for 7 days without a license token, which makes it possible to demonstrate how the software works an...
Tue, 7 Dec, 2021 at 5:00 PM
To extend the trial period of Celiveo, send an e-mail to sales@celiveo.com stating the reasons for why you wish to prolong the trial period. Celiveo sales d...
Tue, 7 Dec, 2021 at 5:01 PM
SecureJet Express has its own installation software that does not require a Web service, and its settings cannot be modified. Detailed information are ava...
Tue, 7 Dec, 2021 at 5:01 PM
Yes. If a client needs capabilities present in the full Celiveo and not in SecureJet Express, they can choose to upgrade to the full Celiveo. The migration ...
Tue, 7 Dec, 2021 at 5:02 PM
SecureJet Express generates a CSV file listing the devices on which it is installed. The client needs to send you this file and you need to send it to us. U...
Tue, 7 Dec, 2021 at 5:03 PM
No, SecureJet Express licenses are based on the formatter number of the printer. If HP exchanges the formatter board, a new license can be supplied when a c...
Tue, 7 Dec, 2021 at 5:03 PM
Yes, Jetmobile offers proximity badges that you can provide to clients who do not already have them. We recommend the round sticker proximity badges that ca...
Tue, 7 Dec, 2021 at 5:04 PM
When a client purchases Celiveo, he has access to updates for the following 90 days. With a valid support pack he continues to have access to the PJL upda...
Tue, 7 Dec, 2021 at 5:04 PM